We are committed to ensuring your satisfaction with any product you have ordered from us. Once the order is dispatched from our warehouse will only be refunded/ cancelled if it has non-repairable manufacturing damages.

Product damaged or defective:

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if the product delivered is different from what you had ordered, you must, notwithstanding your warranty rights, immediately lodge a complaint with Sunrise Marketing Company on its Customer care helpline at (+91 ) 73 0005 2827, and refuse to accept the delivery. You must also contact us directly so that we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again, notwithstanding any warranty rights, be reported to us immediately on detection so that any warranty claims against upstream suppliers can be asserted. You may return the product unused and in the same (unused) condition as you have received it, in its original packaging, along with original contents (with all accessories of polythene/charger/carton box / Manual, and such other contents depending on the product ordered), labels or relevant seal, for a refund or an exchange, within 72hrs from the date on which these goods are delivered. Should you decide to exercise your right to return purchased products, Sunrise Marketing Company will only accept returned products with the relevant label or seal that have been altered from their original status or damaged.

• Please do not accept delivery of any item if you notice severe or apparent damage. Don't hesitate to contact customer care if you open the packaging and discover the item is damaged.
• Products damaged while being used do not qualify for a refund or replacement. (Product warranty to be taken up with respective brand/HT service centre to be highlighted)
• If you return any product delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable to that item.
• In case of Damage or Missing Item for the ordered product in a Category like Decor, Home Furnishing, Tableware, Kitchenware & Luggage Customer has to raise a Ticket on the same day the product gets delivered. Post that Sunrise Marketing Company Team will entertain Time Period no tickets or complaints.

Note: Products assembled and/or installed cannot be returned or replaced; in case of any manufacturing defect, the product will be repaired under standard warranty terms.

Return it through Courier Collection:

You may contact our Customer Care within 48hrs of receiving the product and request a return/exchange (Per the policy mentioned above). We shall arrange for the products to be collected from the delivery address through courier. We shall process the return/exchange subject to receipt of the products at our end in unused condition and their original packaging along with the invoice, failing which return/ exchange or refund may not be possible.

For returns through courier collection, you will be given a docket number when collecting the products, which will be retained for future reference.

Suppose the return does not comply with the return policy of Sunrise Marketing Company. In that case, you will not be entitled to any replacement or refund of the sums already paid to Sunrise Marketing Company. Sunrise Marketing Company reserves the right to withhold the sums already received.

How will you be refunded?

We will refund the money once we receive the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode is Cheque, we will send you a cheque. Cheques will be sent only to the billing address of the customer making the payment.

The refund process will be initiated once we have received the product(s) in proper and original nature. Typically, refunds are processed in less than ten working days, but in the case of payments by Cheque, it may take a few extra days for the Cheque to be delivered to your billing address and for the funds to be credited to your account once you deposit the Cheque.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account, as the Cardholder's issuing bank manages that.

Please email us at Sunrisemarketingcompany@gmail.com or call our contact centre at +91-7300052827 in case of any assistance.